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‎08-30-2023 06:15 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How do I get a thumb drive to reinstall Windows? The factory reset did not work. It did not install the OS correctly. Windows does not come up, just a cmd exe box command prompt that starts installing but never completes and then BSOD. This computer should not have had the Windows 11 update. Problems since the update. 

1 REPLY 1

‎08-30-2023 08:28 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

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