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- How do I get a thumb drive to reinstall Windows? The factory...

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08-30-2023 06:15 PM
Operating System: Microsoft Windows 10 (64-bit)
How do I get a thumb drive to reinstall Windows? The factory reset did not work. It did not install the OS correctly. Windows does not come up, just a cmd exe box command prompt that starts installing but never completes and then BSOD. This computer should not have had the Windows 11 update. Problems since the update.
1 REPLY 1
08-30-2023 08:28 PM
Hi:
What is the full model number or product number of your notebook?
Use this guide to find that information...
How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes
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