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‎10-31-2024 05:54 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (92R67AV)

I need a way to get all to a real person. I know nothing except this dang thing was not come on.

I'm no good with computers I don't know if I'm even choosing the right category 

Category:
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1 REPLY 1

‎11-03-2024 07:25 AM

HP Recommended

Hi @Karen101365,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with your Laptop.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Please elaborate on the issue to assist you further.

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your Laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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