How do I get the HP Services to clean my gaming laptop- OMEN 15's fans?

[LauJL]

I have received a message from system everytime before I pressed enter to open up my laptop, it says that my laptop fans need to be cleaned so that it does not damage or risk anything inside. May I know the solution for this ?

Thank you so much, Peace.

[praveen196]

@LauJL Welcome to HP Community!

I understand that you would like to clean the fans.

Do not open the laptop. I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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