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- HP Community
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- Notebook Operating System and Recovery
- How do I know how to download a recovery drive to my laptop?

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11-23-2018 03:59 PM
The problem is that I wanted to put a recovery drive on a pendrive, but my USB flash drive was broken and my recovery drive was deleted. How do I know how to download a recovery drive to my laptop?
My Laptop: HP 250 G6 1XN52EA#ACK
Thanks for the answers!
11-23-2018 04:06 PM
Hi:
To reinstall W10...
Use the Media Creation Tool. Make the 64 bit installation media.
https://www.microsoft.com/en-us/software-download/windows10
You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.
W10 will find the product key in the PC's BIOS, install and will automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
- Select Download tool now, and select Run.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
- Select which media you want to use:
- USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
Then you can install the drivers and available software from the PC's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-250-g6-notebook-pc/15747807
11-23-2018 04:15 PM - edited 11-23-2018 04:16 PM
If you want the factory image that came with your PC on a recovery drive, then your only option would be to contact HP and order recovery media.
In the USA/Canada, the HP support number is: 1 (866) 724-8600
11-23-2018 04:21 PM
As an alternative, you could consider doing an image backup of your current install to a USB stick --which would then serve as a way to "recover" what you have now, should the need arise.
y suggestion is you consider using a third-party solution known as Macrium Reflect (MR).
I prefer to use third-party recovery solutions for the following reasons:
1) More flexibility and reliabilty -- can make recovery media as often as you like, not restricted to one attempt, which if it fails, then you are stuck.
2) More media options -- can create media in DVD, USB stick, or external drive format
3) Mounting option -- can "mount" the save images as virtual "drives" and extract individual files and folders
4) WinPE boot option -- can install a special boot option that allows you to boot to recovery information and do a repair or restore from there -- when Windows will not boot
What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive, USB stick, or DVDs
3) Use the option to create a boot USB stick or CD
My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.
I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore. Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinPE, and you can then use that to do a restore -- when you can't boot into Windows!
NOW, you have the means to restore a full working system from the external drive, USB stick or DVDs in only a few minutes.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
11-23-2018 04:26 PM
Hi, @rbertkiss17
If you don't want to make a system image backup...(which is a good idea, I do it all the time using Macrium Reflect)...
In Hungary, you can call this number and order recovery media...1 382 1111.
Monday - Friday 08:30 - 18:00