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‎09-28-2020 03:18 PM

HP Recommended
Product: HP Envy laptop
Operating System: Microsoft Windows 10 (64-bit)

I bought my HP Envy laptop from Costo about 2 years ago and want to upgrade the hard drive to an SSD for improved performance. I want to start with a fresh installation of Windows (Home) - this is the operating system that came installed on this laptop.

 

Microsoft support told me I need to contact the manufacturer, but was unable to get anywhere with the HP's virtual assistant.

 

Any help will be appreciated.

Thank you-

Steve

1 REPLY 1

‎09-28-2020 03:55 PM - edited ‎09-28-2020 03:56 PM

HP Recommended

@JimiHendrix 

 

If your computer came with Windows 10, your product is keyed in the BIOS.

You don't need to know the key to load the Windows 10 OS.

 

If you want to the key, "Get" the Showkey Plus Application from the Microsoft Store.

Showkey Plus Application - Microsoft Store 

 

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Dragon-Fur

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