• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

HP Elite Book

Don't know spec or serial number.

 

The initial problem of the system:

-Cooling fan runs continuously at a high speed 

-The screen display is blank

-CAPS lock, Wireless, mute button LED Blinks.

 

And system could only shutdown after long pressing the power button for 9 seconds.

 

 

Preceding this was an event of a spilled drink into the system, and deposits on the system board.

 

Technician cleaned and serviced the board and, after connecting to a power source, system showed no power.

 

Few days after, I reconnected the system to a power source and the screen came on to a POST Error message (without pressing the power button). 

These is the POST Error message: "The system time is invalid. This may be a result of a loss in battery power. Set the correct time and date using your operating system. If this message persist you may need to replace the onboard battery. 

Real- Time Clock Power loss (005)

Enter Reboot system 

For more information, please visit www.hp.com\go\techcenter\startup"

 

Currently, none of the keyboard keys are responding and the power button isn't responding even after the 9 seconds long press.

 

Please what should I do?

  • (I'm not certain the technician might know what to do from this point)

Thank you.

 

IMG_20250321_111904.jpg

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.