• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

The hard drive went bad in this laptop and I need to send it in to HP for repairs, but I am supposed to remove any passwords including the bios password.  I can login to the bios and see where I can change the password, but what do I choose to remove the password?  Please let me know.  Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Freddy1026,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

Removing a BIOS password from an HP laptop can be tricky, as it’s a security feature designed to protect your system. Here are some common methods to consider:

 

Using the BIOS Menu:

  • Restart your laptop and press the appropriate key (usually F10, F2, or ESC) immediately to enter the BIOS setup.
  • If prompted for the password, and you don’t know it, this method won’t work.

Resetting via Jumpers (for older models):

  • Turn off the laptop and remove the battery and power supply.
  • Open the laptop casing to access the motherboard.
  • Look for a CMOS battery or a jumper labeled CLR or RESET. Follow the manufacturer's instructions for clearing the password.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Freddy1026,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

Removing a BIOS password from an HP laptop can be tricky, as it’s a security feature designed to protect your system. Here are some common methods to consider:

 

Using the BIOS Menu:

  • Restart your laptop and press the appropriate key (usually F10, F2, or ESC) immediately to enter the BIOS setup.
  • If prompted for the password, and you don’t know it, this method won’t work.

Resetting via Jumpers (for older models):

  • Turn off the laptop and remove the battery and power supply.
  • Open the laptop casing to access the motherboard.
  • Look for a CMOS battery or a jumper labeled CLR or RESET. Follow the manufacturer's instructions for clearing the password.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.