-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- How do I restore Windows after completely wiping drive?

Create an account on the HP Community to personalize your profile and ask a question
05-25-2024 01:54 PM - edited 05-25-2024 01:54 PM
My hard drive has been completely wiped. How do I restore the OS?
I was told that the HP Cloud Recovery Tool is not compatible with my computer. How do I determine compatibility? How do I use this tool if it works?
05-25-2024 02:32 PM - edited 05-25-2024 02:33 PM
You have cloud recovery
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Click here for instructions.
If the recovery is windows 10 instead of 11 let me know as you can easily upgrade to 11.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
05-25-2024 03:01 PM
My operable computer is a Mac. Can I download Cloud Recovery on a Mac, copy it to a USB, and boot it on the HP?
I have an external hard drive adapter. Can I download Cloud Recovery directly to a blank hard drive, put it in the HP, then boot it?
05-25-2024 03:13 PM - edited 05-25-2024 03:19 PM
No.
Unfortunately, you need a PC as the download needs to be executed.
You must use a PC that you have admin rights to. A typical library PC wont allow the download to execute.
If this is a serious problem, borrowing a PC, install parallels and windows 11 pro (not home) to create the recovery USB
Windows 11 does not need to be activated and will will only nag for activation.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it