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‎12-07-2024 07:40 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)

My laptop is in warranty I think it had a hardware issue. It’s glitchy and restarting constantly. Buttons have stopped working. I tried calling but no use. I know I need to send off my laptop to be looked at and repaired or replaced. Please tell me how to do this. 

Category:
1 REPLY 1

‎12-10-2024 04:07 AM

HP Recommended

Hi @Jen1604,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you are looking for repair and service options, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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