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‎11-10-2017 03:32 AM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm trying to find my part number for my laptop, to get a hp care pack, but i don't have a sticker on the bottom of my laptop with it on, It doesn't say it on the battery or system information either. i have a hp pavilion 15, beats audio special edition (purchased in 2014) the serial number is 5CD4243W4T and the product number is J0B17EA#ABU. thank you.

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Accepted Solutions

‎11-10-2017 06:12 AM

HP Recommended

Contact HP via the following web document and request HP Care Pack options

https://support.hp.com/lamerica_nsc_carib-en/contact-hp/product/HP-Pavilion-15-p000-Notebook-PC-seri...


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5 REPLIES 5

‎11-10-2017 05:49 AM

HP Recommended

What you need is the complete product name.

 

Your notebook is an HP Pavilion 15-P091SA

 

 


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‎11-10-2017 06:07 AM

HP Recommended
Hi, I've tried that and it's not bringing anything up. I've tried using the product and serial numbers too and they're not finding anything.
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‎11-10-2017 06:12 AM

HP Recommended

Contact HP via the following web document and request HP Care Pack options

https://support.hp.com/lamerica_nsc_carib-en/contact-hp/product/HP-Pavilion-15-p000-Notebook-PC-seri...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-10-2017 06:14 AM

HP Recommended

Ahhh, I didn't think of that! 

Thank you!

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‎11-10-2017 09:29 AM

HP Recommended
@Jems93 wrote:

Ahhh, I didn't think of that! 

Thank you!

You're welcome!  🙂


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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