How do i get rid of HP product status pop-up that's been checking my warranty status for 2 days now?

[Mulga1]

G'day, i have an HP warranty status pop-up that has been checking my warranty status for 2 days now, and i don't know how to get rid of it. I'm not very tech-savy, so please bear that in mind.

Thanks in advance,

Mulga.

[Dragon-Fur]

@Mulga1

If you have the HP Support Assistant installed, it is likely set to allow the Warranty check.

Start (Windows key) > show list of "apps" > scroll down to catetory "H" >

Left-Click (Open) Topic "HP Help and Support" 

Optional: Right-Click on HP Support Assistant > Pin to Start (makes the program easy to find in your Start screen)

Left-Click on (Open) HP Support Assistant 

Wait for the program to open on your computer screen

Click Settings 

Select "No" under "Enable your PC to show contract options, warranty information, and important messages"

Click Save 

As an alternative, the following also seems to work:

Start the HPSA program

Click Settings

Leave the first option "Enable your PC..." checked / "Yes"

Section "Choose how you would like to be notified"

Clear (uncheck) every box.

Clearing all the boxes has the affect of keeping the HPSA quiet (as in not-bug-your-trip-mode).

Click Save

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[Mulga1]

G'day mate,

thanks very much for your advice.

I tried both of four suggestions, unfortunately, neither of them seems to have worked.

I've still got the pop-up on screen and still buffering (is that the right word?) to check my warranty status, that's been three bloody days now. i can flick it off to the side of the screen so that it's not too distracting, but it's still there.

It might be a trip to  the computer shop to ask someone a third my age for help.

Thanks again.

Mulga.

[Dragon-Fur]

@Mulga1

OK - bigger rocks.

Restart everything (router, printer, computer, devices):  This is easy (relatively so, at least), it likely won't work, and it won't make anything worse, and won't make any changes other than to "settle" whatever is going on.

The following is relevant to Windows 10 and possibly to Windows 8.x

• Notifications - Stop the Onslaught

Method - Switch off Notifications (Windows 10)

Settings > System > Notifications and actions >

Under Notifications, set the following to OFF

• Get notifications from apps and other senders
• Get tips, tricks, and suggestions as you use Windows

Method - Switch off Selected Notifications (Windows 10)

Settings > System > Notifications and actions > 

Under Notifications 

Switch ON Get notifications from apps and other senders

Scroll down to the list of "apps" > switch on / off each application

Optional:

Switch OFF Show me the Windows Welcome experience...

Switch OFF Get tips, tricks, and suggestions as you use Windows

Method - Printer Notifications (Recent versions of Windows)

Control Panel > icon view > Devices and Printers >

Left-Click one time on Printer > (top ribbon) Print Server Properties >

Tab Advanced > UNCHECK the following

• Show informational notifications for local printers
• Show informational notifications for network printers

OK

Method - Printer Notifications – Device Manager

Paraphrased from a Solution Contributed by  Bob_Headrick

Control Panel > icon view > Devices and Printers

Right-Click on your printer >

Printer Properties > Ports > Uncheck "Enable bidirectional support" >

Apply > OK

Relevant Thread: New HP 7855 - How can I turn off the printer notifications

Method - Disable ScanToPCActivationApp in Startup (Windows 10)

Paraphrased from a Solution Contributed by DavidPK

• Right-Click an empty area of the Taskbar and select Task Manager
• In the Task Manager window, click on 'More details' near the bottom left
• Select tab Start-up > Left-Click the entry ScanToPCActivationApp to highlight
• Click the 'Disable' button in the bottom right of the window.
• Close Task Manager (and other programs) > Restart the notebook and log in

Method - Switch OFF ScanToPCActivationApp Notification

• Windows key > Settings> Personalization (Background, lock screen, colors
• TaskBar > Scroll down to Notification Area > Select which icons appear on the taskbar
• Set OFF Always show all icons in the notification area (Allows notifications to be edited)
• Scroll down
• SwitchOFF ScanToPCActivationApp
• If desired, Set ON   Always show all icons in the notification area

Method - Stop Notification pop-ups when invoking the product

Contributed by krzemien : Thread: PDF Complete continuous prompts

Synopsis

Avoid use of offending software by ensuring the product is not called unless it is deliberately opened.

For example, avoid program pop-ups issued from built-in / factory installed PDF:

• Set PDF (Reader) default to a product OTHER than the offending program

How to Change the Default PDF Reader in Windows 10

Method - Recent Versions of Windows - Notifications

5 Distracting Desktop Notifications & How to Turn Them Off [Windows]

How to Disable Notifications from the Windows 7 Action Center

Method - Pop-Up Messages - HP Update

Reference Document

HP Update Software - Retired

Excerpted:

HP Update, also known as the HP Software Update Utility, has been retired and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.

HP recommends uninstalling HP Update with the Uninstall a program feature in Windows.

Side Bar:  This little application will likely sneak back onto your computer if / when you (re)install the printer software.  This is especially likely if the printer software is older than the date of the retirement for the application.  Rats.  Just check Programs and Features for HP Update and uninstall it (again).

Method - HP Support Assistant (HPSA) Shut off Automatic Updates and Control Messages

Open the HPSA program

Open Settings (wheel)

To shut off the automatic updates:

Click " + More Options"

Select "Check for updates, but let me choose which updates to download and install"

OR

Select "Never check for updates"

The second choice (Never) is fine if your computer is older, if there are not usually HP software and drivers available for your machine, or if you just don't want anything to do with it.

Scroll down...

In Section: Choose how you would like to be notified

Check one or more of the boxes 

OR

Uncheck any or all of the boxes (to keep the software from bugging you)

Method - HPSA - Remove unwanted devices

• Open the HPSAprogram
• If you are not logged in, do so (Depending on how you have it set up, you might be able to use your HP Community login / password)
• Click the last tab on the HPSA menu - this is likely your first name or the name you use to log in
• Scroll down
• View the "My products" list
• If there is something (a computer or other device) on the list you wish to remove, Click Edit this device
• One of the "edit" choices should be "remove this device" (You can also add a Nickname to the device in "edit".)
• If you make changes, click "Save" to save those changes and exit the edit menu

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Mulga1]

Thanks mate,

That'll give me somthing to work through, see how i go with that lot.

Thanks very much again for your help.

Cheers,

Mulga.