How do you make a complaint where you can actually chat online ?

[PG5667]

My notebook refused to power on no light for charging  so dead in the water

Luckily I knew I had taken out a warranty extended for 3 years 

I contacted HP despite the fact that I demonstrated my receipt for the Warranty HP could not find it and for 13 days I have still not had the pick up sorted 

THey have promised to phone back on 3 occasions but nothing 

The most infuriating thing is that I can not find where I can register a complaint with my experiences leaving me frustrated and no laptop 

I want an email to escalate my complaint with added copies of emails and pdfs

PG

[Pallipurath]

Hi @PG5667 

Welcome to the HP Support Community.

Thank you for posting your query.

I sincerely regret the inconvenience you have faced with your notebook and the extended delay in service despite having a valid 3‑year warranty. I understand how frustrating it must be to experience repeated promises of call‑backs without resolution, leaving you without a functioning device for over 13 days.

To ensure your concern is properly addressed, I will look into this matter. Please provide your case ID and warranty receipt details so we can verify your coverage and assist you further.

We value your patience and assure you that resolving this issue is our immediate priority.

Take care and have an amazing day!

[PG5667]

Pallipurath

Thank you for your reply. My case number is  5160064110 -  Created  by CRM:0110944000604 on May 27

If all is recorded there will be many telephone conversations where people promised to phone back and didnt  or fobbed off with HP are looking in to it we will be back in touch in a few days 

I sent many emails chasing this up and my frustration at not beinbg able to register a complaint via email with proof of emails and call logs has been even more frustrating

The laptop is now with HP but having been told I would be ablteto arrange a time slot so that I could save my hard drive storage and get password/security details ready the DPD man arrived and my son (knowing that I needed it repaired handed it over .

DSo the up shot is HP may say cant repair as cant get in I do not know exactly whay I will lose that hasnt been backed up already online or  external hard drive 

Paul Goode

[Pallipurath]

Hi @PG5667 

Thank you for responding.

I understand your concern. Upon reviewing the case, I can see that it is still active, and a service order has already been created with the status currently showing as In Progress. I would kindly request that you please allow some additional time, as the service order is still within the expected due date. I will also get in touch with the escalation team regarding an update.

Have a good day.