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Message 1 of 4
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Flag Post

How does one come into contact with HP service department? Day 2!

HP Recommended
iHP Envy 17-ce05500nd
Microsoft Windows 10 (64-bit)

Hi

My laptop has crashed. During normal operation it suddenly showed a blue screen stating this fault message: WHEA_UNCORRECTABLE_ERROR, and it froze.

After several booting attemps I could once reach the page to recover windows, and it crashed for the last time.

After this I could only perform HP maintenance <F2>, and every time the test run until the memory check.

When running the mem check it freezes up time after time.

So a possible RAM failure could be the problem.

 

After these test I tried contacting HP for support;

The mailbot didn't help. I posted whatsapp messages. After 23 hours no respons.

Today I tried again and guess what, even the Bot failed.

 

My question is: How can I get support in repairing my laptop in the Netherlands. It s still under waranty.

 

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Message 2 of 4
Flag Post
HP Recommended

@Computedemon 

 

If you have not done so, submit a case to HP Support.

 

At this writing, we do not have WhatsApp for HP in the USA.  I have read various reports on it - apparently, your "conversation" is saved until someone can answer.  ??  No idea whether there is a time frame for a response.

 

Every HP portal is busy - VERY busy, in fact.

 

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

Post New Question

Scroll to bottom > Ask the Community

 

 

NOTES

  1. If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.
  1. HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
  2. If your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.

 

 

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminders

  • HP Phone numbers you find on the Internet have likely been hijacked.
  • HP Support USA does not post public phone numbers.
  • HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

 

Many roads lead to HP Support.

 

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

(here at the Community)

Open homepage for  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

OR

 

Some regions in the World offer WhatsApp to connect with HP Support

 

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

 

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

 

Register your product during first setup or soon afterwards

         Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 17-ce0000 Laptop PC series 

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Message 3 of 4
Flag Post
HP Recommended

Thanks for the extensive update.

 

The machine is still 6 months under waranty. Just over 1 year old.

 

I just now  had a respons from the Whatsapp employee from HP.

He gave me some pointers, which I followed, and after that, it now has been silent again for almost an hour.

It  is a memory issue, since the HP memory test also locks up after a few minutes.

 

I have to respect the HP "rules of engagement". It probably is busy.

At this rate I think I will be allowed to send in my machine for repair around X-mas 😒

 

Thanks again,

 

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Message 4 of 4
Flag Post
HP Recommended

@Computedemon 

 

You are welcome.

 

At least there is "movement" on the  issue.

Just really bad timing to have a broken "anything" right now.

Good Luck.

 

Stay Safe.

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation