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‎02-28-2019 05:56 AM

HP Recommended
Product: Presario CQ57
Operating System: Microsoft Windows 10 (32-bit)

Saw HP Preformance Tune Up check and as my laptop had been quite slow I selected to proceed and selected system file checker. I got a warning that it may take 30 minutes to run, however it has been 2.5 hours now and stuck at 58% for at least last 1.5 hours. 

 

Is this normal, as I cannot close it down, it says once started it cannot be cancelled. 

 

Thanks

6 people had the same question
1 REPLY 1

‎02-28-2019 06:50 AM - edited ‎02-28-2019 06:50 AM

HP Recommended

Hello @Paulatharris65 

 

Welcome to the HP Support Communities.

 

Indeed, it can be cancelled, just close the CMD window

 

Restart WIndows >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

 

Eventually, read this article >> https://support.microsoft.com/en-ca/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

  • Ensure active Internet connection
  • Run DISM.exe /Online /Cleanup-image /Restorehealth   in a CMD with administrative rights. Wait for it to complete
  • Run SFC.exe /scannow  in a CMD with administrative rights. Wait for it to complete

 

Let me know how it goes

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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