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‎06-25-2024 09:32 AM

HP Recommended
Product: Hp envy x360 2-in-1 laptop15-ey0013dx

I don’t know how to fix it but I “cleaned” disk 0 in cmds 

1 person had the same question
1 REPLY 1

‎06-25-2024 09:36 AM

HP Recommended

You should be able to use the HP cloud recovery tool to make a bootable USB recovery drive to install Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the cloud recovery tool software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another PC, you will have to enter your notebook's product number in the tool's search window in order to proceed.

 

Your notebook's product number is 66B44UA#ABA

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