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04-15-2021 06:33 PM
I bought a laptop from my sister. She did a factory reset on the laptop. So when I got it I put in my info but I've forgotten the password. Now the computer wants a administrator password or power on password and I can't remember what password i used. Is there a way to bypass this ? Thanks
04-15-2021 09:58 PM
NO -- there is not, since if there was, there would be no point if having admin passwords.
We are not permitted to assist in resetting passwords due to HP Policy.
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To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
I am a volunteer and I do not work for, nor represent, HP