How to change password without being supplied one

[Reza151]

Don't remember the product name. Product number is 1KV35UA#ABA.

model 17-bs062st

Received laptop from HP repair about a month ago. No password was supplied or needed as the operating system was reloaded and hp didn't set a password. Now I'm being asked to change the password which i never set. I cannot log into Windows.

[WAWood · Accepted solution]

@Reza151 

I know we used to give out codes to bypass password issues, but sorry -- the Community Policies changed this March such that we are now PROHIBITED from assisting customers in bypassing Admin or BIOS passwords, or in resetting those passwords.

For assistance in this NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

[Reza151]

Thank you! I fgured it out. I was able to create a password reset disk.