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HP Recommended
Hp 15 - da0007TX
Microsoft Windows 10 (64-bit)

I had deleted the recovery partition in my pc. But I have the copy of the recovery file. If there is any way that I can use that file to recover or reset my pc to its original state or how can I create the new recovery partition. Without the recovery partition I can't use recovery manager to reset my pc.

1 REPLY 1
HP Recommended

@Ajithkumar23 

Unfortunately, the HP Recovery Partition is hypersensitive. such that copying it to external media, like an external drive or USB stick, and then copying it back to the old or a new hard drive, although it SHOULD work, usually does not. I believe it has something to do with the exact hardware location of the first sector of the recovery partition.

The only recourse that will work at this point is purchasing HP Recovery Media ... as follows ...

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!


If you have trouble finding a phone number, then try: 1 (650) 857-1501. Tech Support's number is 1 (800) 474-836.


If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com


When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.