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‎09-07-2024 06:08 AM

HP Recommended
Product: HP Spectre x360 - 13-ac013dx

My HP Spectre x360 SSD crashed. I have purchased a new SSD now. How can I download the original OS recovery media. 

I have tried HP Cloud Recovery Tool but in there it can't find the product id of my laptop. What to do now?

Category:
1 REPLY 1

‎09-07-2024 06:27 AM

HP Recommended

I have noticed during the last few months that HP must be removing support for notebooks more than 5 years old that used to be supported by the HP cloud recovery tool.

 

There are hundreds of models that used to be supported that no longer are.

 

There is nothing you can do other than to use the Microsoft media creation tool to create a bootable USB drive to reinstall Windows.

 

Download Windows 10 (microsoft.com)

 

After Windows has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Spectre x360 - 13-ac013dx Software and Driver Downloads | HP® Support

 

If you want the original HP factory image, you can order a recovery kit for your notebook from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number 939168-001 For Spectre x360 Conver...

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