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‎04-12-2024 07:49 AM

HP Recommended
Product: HP ENVY Notebook - 17-n186ng (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

How can I download recovery media for this notebook?

I already tried the cloud recovery tool, but it tells me my product ID is invalid.

I also tried to reinstall via a USB created with Microsoft's media creation tool, but it does not bring the laptop to a usable state (blue screen after windows update tries to run)

I also checked with HP UEFI recovery and Memtest86+ to rule out hardware issues. Both the extensive test and memory tests passed without giving any errors.

 

Thanks for the help in advance.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2024 09:25 AM

HP Recommended

Nevermind. The issue turned out to be the SSD failing. Replaced it and all seems good now.

View solution in original post

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1 REPLY 1

‎04-14-2024 09:25 AM

HP Recommended

Nevermind. The issue turned out to be the SSD failing. Replaced it and all seems good now.

Was this reply helpful? Yes No
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