How to exit diagnostic mode

[Sravyasarvesh]

Yesterday I was trying to install drivers after I updated my windows 7 ultimate to windows 7 professional . suddenly my screen went blank and now it only shows two options 1.hp vision diagnostics ,2. Ho memory tests

How do I exit these

[Betty0610]

@Sravyasarvesh

Welcome to the HP Support Community.

Do a force shut down and let's do a hard reset:

Hard Reset: 1) Shutdown the computer. 2) Unplug all the Adapter and peripherals connected. 3) Remove the Battery. ( not for Built-in Battery computer ) 4) Press and hold down the power button for 15 to 20 seconds. 5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery) 6) Try to turn on the computer and check.

Let me know if this helps.

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Thanks!

Have a great day!