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Locked

‎05-05-2024 01:08 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I need to factory reset a windows 7 enterprise but it has frozen on this and if I turn it off then it will come back to the same screen

1000000375.jpg

 how do I factory reset it? (from this page)

1 REPLY 1

‎05-08-2024 02:34 AM

HP Recommended

Hi @Zander5,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

What was the exact issue you are facing?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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