-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- How to fix , Hotfix for Windows (KB947821) not installed ERR...

Create an account on the HP Community to personalize your profile and ask a question
02-02-2020 03:59 PM
Thanks for reviewing my thread and response.
My HP Pavillion dv6-2066dx AMD processor came with OEM installed Win 7
As Microsoft stopped Win 7 updates, I am thinking of getting to win 10 preferably Dual boot with win 7 to try/test.
Here is the info from my laptop
The Sticker at the back shows
Pavilion DV6
Product : VW881UA#ABA
Model: DV6-2066 dx
I find the following update failure along with others.
Hotfix for Windows (KB947821)
Installation date: ?3/?18/?2016 5:20 PM
Installation status: Failed
Error details: Code 80070050
Update type: Important
Fix for KB947821
More information:
http://support.microsoft.com/?kbid=947821
Help and Support:
http://support.microsoft.com
I did the following:
C:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. C:\Windows\system32>chkdsk /r The type of the file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) Y This volume will be checked the next time the system restarts.
Upon re-start chkdsk ran for 5+ hours. It did not report any errors.
I did not find any in CBS.LOG
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt. Did not find any items in above command
I pulled http://support.microsoft.com/?kbid=947821
https://support.microsoft.com/en-us/...date-readiness
I downloaded from above, It throw:
Following update not installed Hotfix for Windows (KB947821) not installed
I am not able to find this update on Microsoft search.
What are the options , I have ?
Thanks for your guidance.
02-03-2020 02:45 AM
Hi
I suggest Virtual Box for these occasions, and no doubt you have already got a structured plan in place.
This is as close as I can get to your KB947821 query
https://www.catalog.update.microsoft.com/Search.aspx?q=KB947821
System Update Readiness Tool for Windows 7 (KB947821) [October 2014] Windows7 Critical Updates 10/27/2014 n/a 456.3MB
02-05-2020 06:04 PM
Thanks for your reply/help.
I followed your link to get
System Update Readiness Tool for Windows 7 (KB947821) [October 2014] Windows7 Critical Updates 10/27/2014 n/a 456.3MB
DOWNLOAD button open another window with list of .exe files as shown below:
++++
System Update Readiness Tool for Windows 7 (KB947821) [October 2014]
windows6.1-servicing-x86-7jul-13_af9797af735f641c78cdb9736020571c7a62e308.exe
windows6.1-sscab-x86_d9863e6cdecb8f0d4c50c28ad3eb5e9eefe807e7.exe
windows6.1-rtm-client-enus-x86_e9fd344d187b73466f7ebaaffac3c2239a266442.exe
windows6.1-servicing-x86-30sep13_cac0db3dff5d598f342d691f70b6103a49e8d613.exe
windows6.1-ie9gdr-servicing-x86-20aug13_01fec1bd7e95a69ec0fea73a7e8d3005c354f246.exe
windows6.1-dotnet-servicing-x86-17feb14_998450c421ec65df9ac92b157f4934eacd9e6da9.exe
windows6.1-7601-x86-cab3_1da2946e47a957a8b40f84c73df45e6058fac782.exe
windows6.1-kb947821-v34-x86_49649cb633aa4ff044cd70602ac777a0ec6f8630.msu
checksurpackage_73dbbe285609fec92381add778a8550dd23ded65.exe
windows6.1-rtm-client-cab1-x86_13c1187a50300c0918dea3fd17d28c3c9d5d1e46.exe
windows6.1-servicing-x86-19dec13_510bd66b86a2999c45fc8f14464c3aa2f7342d50.exe
windows6.1-rtm-client-cab2-x86_4be4c1f8a9b7a52f2191bd3ad382bc379b3598d3.exe
windows6.1-7601-x86-neutralcab_ecef552661b8760e6c90c77f40dfe074a9586e1e.exe
windows6.1-rtm-client-cab3-x86_97d2ae51993e09ca16237bb00f969094960194df.exe
windows6.1-servicing-x86_f27574b7288c243fa63d375efc370e2777bb5e2a.exe
windows6.1-servicing-x86-26mar14_fcd8fdc7526c8e1631a327e2863bce759697e98d.exe
windows6.1-servicing-x86-5sep14_3c6bac502a126cccd7829502ecb1788efdd0fff2.exe
windows6.1-7601-x86-cab1_42a75bfc1f5e4e9e443e0b88af9b57086b15c993.exe
windows6.1-ie-servicing-x86-7mar14_0fda837e0acd41aee80d299d00602ae44de518c2.exe
windows6.1-7601-x86-cab2_346020729188bfe3d38972228d81af3ee129f1f5.exe
windows6.1-servicing-x86-1apr13_ae2d9aae09c42c4a094cec74db47c6de016bfbaa.exe
windows6.1-7601-x86-cab4_d3d05e82d6681a6a9a03af9b5ebf05dc8e6de374.exe
windows6.1-rtm-client-neutral-x86_98016c8e69e4edca0123472498b1e7598d82ad0b.exe
windows6.1-ie9rtm-servicing-x86-20aug13_2886425637014450ff6633ab14b960ef0bb2cbc8.exe
+++++
which one to pick from above list?
Thanks for your guidance.