How to fix, Screen flickring after window updates

[Ahmad94]

Hey there,

I am having a seriouse problem with my HP desktop,,,,,,,,,,,,,Please help me if anyone knows how to fix

I was using my laptop, it got hanged, nothing was working, not touchpad nor tochscreen, so I shutdown my laptop forcely,,,,,,,,, and then as pressed the power on button to resatart it again, after coming this HP logo, the screen gets balck and start flickering,,,,,,,,, tried a few methods to reset my system with the following methods so far,

1) window Recovery

2) Installing new windows, 8.1 or 10

3) Other methods on internet doesn't work ( Safe mode, hp assisstance tool)

With windows recovery method everything looks good but with this installation is finished the system is back to its flicking point.

While new windows installation work good but it has a problem with the touchpad, upon system start up,,,,,, everything works but the touchpad doesn't work, even the uption for touchpad isn't available in the device managar or mouse setting,,,,,,,, download drivers for it from hp website but nothing seems good,,,,,,,,,,,,

In the componet test the touchpad works perfectly which means that the hardware is fine but it has some problem with the driver/software.

when the windows updates are installed the sytstem start this fu....ing flickering again,,,,,,,,,, I am tired of dealing with this issue.

As far I come to know that my system is having some problem with this new windows updates, and the touchpad. So please I ask you if anyone have experienced this kind of issue and have solved it, please help me out.

I still have 6 months warranty in my device but don't know how to claim it,,,,,,,, how to contact hp support in germany, or how to send my device for repaire.

Looking forward for some seriouse replies.

best Wishes,

[Betty0610]

@Ahmad94

Welcome to the HP Support Community.

Let's do an extensive test:

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!