How to fix stop code critical process died

[JElaine32]

I have been having issues with my laptop for a while now, for a few weeks it would cut off and restart and I'd be able to use it for a good while before it shut off again. Now for the past two weeks I haven't been able to get passed the blue screen I keep getting stop code critical process died and the system will not automatically repair itself nor can I reset my pc.

[Dilip_18]

Hi@JElaine32,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing stop error issues with the HP Notebook.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 
• Try doing Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

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