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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Notebook Operating System and Recovery
- How to fix stop code error

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04-02-2025 12:38 PM
@Anyonepleasehel, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Power reset a notebook with a non-removable battery
Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.
Turn off the computer.
Disconnect the AC adapter.
Remove any discs from the disc drive.
Remove memory cards from the card reader slot.
Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
Reconnect the AC adapter and then turn on the computer.
I suggest you refer to these guides:
HP PCs - Error messages are displayed on a blue screen (Windows 11, 10) | HP® Support
HP PCs - How to power reset your computer | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee