-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- How to get Windows 11 license key

Create an account on the HP Community to personalize your profile and ask a question
05-20-2025 09:38 AM - edited 09-21-2025 09:11 AM
Windows crashed and can't be recovered. F11 does NOT work, never get the recovery option menu. So if I do a new Windows 11 install, how do I get the license key to activate it?
UPDATE: It's been 4 months since I reinstalled Windows 11 (see the last post in this original thread) and no problems. Just an fyi that I did NOT re-enable Optane and I have not noticed any degradation in performance.
Solved! Go to Solution.
05-20-2025 10:38 AM - edited 05-20-2025 10:40 AM
You can't see that, it is stored in the BIOS, only if you can enter windows you can type in CMD command and write:
wmic path SoftwareLicensingService get OA3xOriginalProductKey
As I told you when installing windows, it takes the license from BIOS without typing.
That is why each windows license is unique and works only on the computer that had windows 11 preinstalled, otherwise the license is purchased separately.
05-20-2025 10:47 AM
it does, but it's a good idea to install HP Support assistant and see which drivers you need to update.
HP Support Assistant | HP® Support
05-20-2025 01:00 PM
Windows USB boots up and then prompts to "install driver to show hardware". Seems it can't see the hard drive.
Downloaded the Intel Rapid Storage Technology Driver to the usb but highlighting it and clicking Install, nothing happens?
05-20-2025 01:22 PM
Download this driver, then use Win-Zip or 7-zip with that program open the executable file, you will see several folders unzip the folders on the USB installation, and when prompted for the driver from the path of the folder F6 then select the driver and then shows you the disk
https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138539.exe