How to get a factory image of my laptop from HP?

[JL5090]

My hard drive stopped working and started getting a code the tool showing 3F0 hard drive not found. I do not have a factory image and need to install a new hard drive.

[Paul_Tikkanen]

Hi:

If your notebook was made in 2016 or later, it may be supported by the HP cloud recovery tool.

If it is supported by the cloud recovery tool, you can use it  to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

You will need to have access to another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive.

Here is an info link for how to use the HP cloud recovery tool...

https://support.hp.com/us-en/document/c06162205

You can see if your notebook is supported by the cloud recovery tool at the link below...

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

It will save you around the $50 it costs to buy the same thing from HP.

[JL5090]

How do I download to a USB drive?

[Paul_Tikkanen]

The link I posted describes step by step what you need to do to create the recovery media usin the  cloud recovery tool.

If you're PC is not working, use another working Windows PC with W7 64 bit or newer to create the recovery media.