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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP Recommended
HP Recommended
Can you pass diagnostics? Press F2 to run diagnostics.
If a component fails during the UEFI diagnostics then it needs to be replaced. Do not attempt to update the BIOS if memory or disk show errors.
Press F10 and go into the BIOS setup and press F9 or the key that sets the BIOS default. Check that the date and time are correct. Ensure that secure boot is enabled, then press F10 and be sure to save when exiting the bios setup.
Does your PC boot? If not, you need to get into Windows safe mode and find the problem.
First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.
Try that Startup Repair shown just above.
If that does not work then go for a Restore Point.
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on System Restore will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE
If there are no restore points or the restore point is so far back that you'll lose a lot of programs then you need to bring up the device manager and see if you can fix the problem.
Find the device that has the error icon and try to fix it.
Let me know what you find out.
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