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‎05-01-2020 05:34 AM

HP Recommended
Product: Hp G42 notebook
Operating System: Microsoft Windows 7 (32-bit)

Not able to recover the windows 7 os inatalled in hp notebook

1 REPLY 1

‎05-01-2020 02:11 PM - edited ‎05-01-2020 02:14 PM

HP Recommended

Hello @Chezhian 

Welcome to the HP Support Community. Thank you for choosing HP !

 

There are many ways to complete the Windows recovery process.  HP Recovery is kind of obsolete nowadays and Windows 7 media is not available anymore. Actually, Windows 7 is also not supported by Microsoft anymore.

 

 

  • If you want to restore Windows 7, the recommended way is to create your own recovery media/image.
    You can download Windows 7 ISO file and write it to either a DVD drive

or to make a bootable USB drive, boot from it and reinstall fresh clean Windows 7. Please, refer to the attached PDF instructions below and use Heidoc + Rufus to create bootable media and reinstall Windows 7.

 

Please, let me know if you face any difficulties and post back details how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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