How to get rid of the virus infection from my HP windows 11 after being locked out on my home screen

[M_kats]

Have been locked within my home screen due to some virus. In my HP laptop elite book. How do I go about it 

[WAWood]

There is no safe way to remove a virus infection as many of them are adept at hiding components from even the best antivirus products. 

The only safe thing to do is the following:

1) Wiping the drive -- erasing or reformatting the drive leaves the files intact, including any virus; so instead, you have remove the drive from the laptop, attach it to a working PC, and use special software to do a Secure Erase of the drive.  This is called "wiping" and will take several HOURS to run.

2) Reinstalling Windows -- since the drive is now blank, you need to use the HP Cloud Recovery tool and a 32GB USN stick to create media to reinstall the  HP OEM version of Windows:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4