-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- How to lock and find lost laptop

Create an account on the HP Community to personalize your profile and ask a question
07-29-2018 03:02 AM
My laptop got lost/stolen on Shanghai airport. I initiated the windows "find my device" and lock. But if the device is not online Microsoft can not lock it.
Is there an option with HP model and serial number for locatization and lock the divice?
07-29-2018 09:34 AM
Hello @Joe_Nell
No, HP cannot locate your device. Reach to the airport authorities, they have thousands of cameras there at the airport but consider it lost permanently.
There is now way to locate lost or stolen computer unless you have a hidden GPS transmitter inside the machine which works 24/7 and has an independent power supply. Otherwise, the potential thief would just wipe out the hard disk drive [reinstall the operating system], replace via software means certain codes and there will be no way for you to find it.
What you can do - encrypt (encode) your most important data, the entire disk drive. This will prevent or make it extremely hard for the potential theif to access your data
Info :
>> https://en.wikipedia.org/wiki/Disk_encryption
High level business class computers ffrom HP have additional security features which you can consider to protect your data from unathorized access >> http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-9339ENW.pdf
*** HP employee *** I express personal opinion only *** Joined the Community in 2013