How to look up Feature Byte and build ID on HP website

neald9 · ‎08-21-2018

Hi,

Is there an easy way for me to locate the feature byte and build ID of HP devices from the HP website or the Partner portal?

Regards,

CherylG · ‎08-21-2018

You can sometimes find it by using Serial number at Partsufer:

http://pro-psurf-web-glb.austin.hp.com/Search.aspx

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neald9 · ‎08-26-2018

Hi Cheryl,

Thanks for your reply. I have tried using PartSurfer to search for FeatureByte information using a serial number. But it does not appear to provide that information. Only individual part information.

Regards

CherylG · ‎08-26-2018

@neald9

Not sure why it doesn't work for you. I just tried it again and got Build ID and Img_desc 1 and 2.

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neald9 · ‎08-27-2018

Thanks anyway Cheryl - No idea why it does not work for me. I am searching via Serial Number, not sure if that makes a difference. I'll dig around and see if I can find it.

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