How to make factory reset with a blue screen error

[BlazeRb]

I have a this error that says “your computer had a problem it has to restart we re collecting infos and restart it for you” and the suggest to go to windows stop code site.
If I try to make factory reset from recovery it shows again same blue screen after I ve pushed f11.
What can I make?i don’t have CD or USB with windows and I don’t care to save files inside I only want to reset and be able to use the notebook
Thank you
Riccardo

[IT_WinSec · Accepted solution]

Hello @BlazeRb

Welcome to the HP Support forum!

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

** In order to troubleshoot without reinstalling Windows, you can check this HP article >> http://support.hp.com/us-en/document/c04593971

** If you want reset the PC and reinstall Windows, please, check my comments below.

In all cases, please, perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info

>> http://support.hp.com/us-en/document/c03467259#AbT1

>> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

Your PC model comes with Windows 8.1 and you have listed above you use Windows 8.1

In order to reinstall Windows and if there is no hardware problem, you can use this free utility from Heidoc

>> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

>> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

The tool will download ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you use it, be careful to select the correct Windows ISO for the OEM, x86 or x64 edition, Home/Pro, etc...

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 instructions are for Ubuntu, but you need to use the ISO image of Windows 7

 Use Rufus >> https://rufus.akeo.ie

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the Windows DVD prepared previously

Power on the PC.

As soon as you press the power-on button, immediately start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

- Follow the on-screen instructions to install Windows 8.1. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, install drivers taken from HP web site

- Make sure Windows is Activated by going to Start > Control Panel > System

Let me know if this helps. Provide your feedback/update and let me know if you face difficulties

[BlazeRb]

Yes I ve found this solution from net too but the problem is that I don’t have acces to any other computer in home, I have only that laptop that is the problem how can I download that program and create a usb or dvd ISO image of Windows?i was thinking there is a way but I guess the only way is system recovery but doesn’t start that too the pc keep going to say error we have to restart even in system recovery.
For the check it says every step passed

[IT_WinSec]

Hi @BlazeRb

Thank you for your update.

Original recovery media usually exists but I couldn't find one online for your PC model. The recovery media is Windows installation disc + HP drivers + specific software for your PC. It usually costs ~27-30 USD. But is not available.

Therefore, your only other option left is the above procedure.

May be you can check with your neighbours, your relatives or friends, or check for some local libraries/internet cafes where you can use their computer(s) ?

[BlazeRb]

Thank you yes I will make like that 👍

[IT_WinSec]

Hey,

You are welcome !

Please, let me know how it goes and keep me updated.

[BlazeRb]

I m sorry for write too late but it worked thank you so much, internet explorer wasn’t working so I download the drivers and chrome from another pc too.
Thank you

[IT_WinSec]

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@BlazeRbwrote:
I m sorry for write too late but it worked thank you so much, internet explorer wasn’t working so I download the drivers and chrome from another pc too.
Thank you

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Thank you very much for the update. I am glad the issue is fixed.
Don't hesitate to post again if any issues or questions. Take care !