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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- How to obtain a system recovery CD/usb

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07-23-2023 01:22 PM
Hello, I am seeking information on how to obtain a system recovery cd or usb. I cant seem to locate it on the hp official site. Thank you
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Accepted Solutions
07-23-2023 03:24 PM
Hi:
HP now has the cloud recovery tool which you can use to make a bootable USB recovery drive.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
If your PC is not working, you can install the tool on another PC to create the recovery media.
When you use another PC, you have to enter your PC's product number in the tool's search window to begin the recovery drive creation.
Your PC's product number is: 13Z99AA#ABA
You can download the HP cloud recovery tool from the Microsoft Store:
07-23-2023 03:24 PM
Hi:
HP now has the cloud recovery tool which you can use to make a bootable USB recovery drive.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
If your PC is not working, you can install the tool on another PC to create the recovery media.
When you use another PC, you have to enter your PC's product number in the tool's search window to begin the recovery drive creation.
Your PC's product number is: 13Z99AA#ABA
You can download the HP cloud recovery tool from the Microsoft Store:
07-27-2023 06:24 AM
You're very welcome.
I recommend that you start a new topic on that subject since I don't even know if your AIO PC would support adding a MXM or M.2 graphics card. Plus, additional parts would need to be added such as a heatsink, and your PC may even need a different external power supply to support a graphics card.
It definitely cannot support a standard size desktop graphics card.
07-27-2023 05:49 PM
Tha k you for that. I guess the better question would be, is there a way I can upgrade my all-in-one to play games? Namely the game called Ready or Not. Attached is the system requirements. I am computer illiterate so its all Greek to me.
07-27-2023 06:02 PM
You're very welcome.
The only things that I know of you could do would be to upgrade the processor and memory, but that still won't help.
Even if you upgraded to the best Intel processor supported under processor upgrade specs, your PC would not the graphics requirements to play that game according to the info you posted.
HP All-in-One - 22-df0003w Product Specifications | HP® Customer Support
HP Desktop PCs - Motherboard Specifications, Village | HP® Customer Support
Processor | TDP |
Intel Celeron G5900T (Comet Lake-S) 3.2 GHz base frequency, 2 MB cache, 2 cores | 35 W |
Intel Pentium G6400T (Comet Lake-S) 3.4 GHz base frequency, 4 MB cache, 2 cores | 35 W |
Intel Core i3-10100T (Comet Lake-S) 3.0 GHz base frequency, up to 3.8 GHz with Intel Turbo Boost Technology, 6 MB cache, 4 cores | 35 W |
Intel Core i5-10400T (Comet Lake-S) 2.0 GHz base frequency, up to 3.6 GHz with Intel Turbo Boost Technology,12 MB cache, 6 cores | 35 W |
Intel Core i7-10700T (Comet Lake-S) 2.0 GHz base frequency, up to 4.4 GHz with Intel Turbo Boost Technology, 16 MB cache, 8 cores | 35 W |