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HP Recommended
That PC is able to use the HP Cloud Recovery Tool. See here
https://support.hp.com/us-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497/model/29563756
Scroll down to the "Software - HP Cloud Recovery" tab and click on that heading, then follow the directions under "Learn More"
That will return the software to the factory condition.
FYI: When it asks/prompts about, "Back up your personal files" - do not do that if you want "to make the hard disk completely clean"
I'm not an HP employee.
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HP Recommended
That PC is able to use the HP Cloud Recovery Tool. See here
https://support.hp.com/us-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497/model/29563756
Scroll down to the "Software - HP Cloud Recovery" tab and click on that heading, then follow the directions under "Learn More"
That will return the software to the factory condition.
FYI: When it asks/prompts about, "Back up your personal files" - do not do that if you want "to make the hard disk completely clean"
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up
to give Kudos! " >.
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