cancel
Showing results for 
Search instead for 
Did you mean: 
Vincent_Jullie0
Level 1
9 4 0 0
Message 1 of 2
168
Flag Post

Solved!

How to perform a Factory Reset in this HP PC?

HP Recommended
Hp 15s-DU0094TU
Microsoft Windows 10 (64-bit)
Product: Hp 15s-DU0094TU
Operating System: Microsoft Windows 11 (64-Bit)

Device:- HP 15S-DU0094TU
Product Id.- 7NH61PA#ACJ

How to perform a factory reset to this pc?
I want to make the harddisk completely clean, just like as it was in the shop before purchase.

1 ACCEPTED SOLUTION

Accepted Solutions
TheOldMan
Level 15
Level 15
11,001 10,592 1,025 3,124
Message 2 of 2
Flag Post
HP Recommended

That PC is able to use the HP Cloud Recovery Tool.  See here

https://support.hp.com/us-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497/model/29563756

Scroll down to the "Software - HP Cloud Recovery" tab and click on that heading, then follow the directions under "Learn More"

That will return the software to the factory condition.

FYI: When it asks/prompts about, "Back up your personal files" - do not do that if you want "to make the hard disk completely clean"


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1
TheOldMan
Level 15
Level 15
11,001 10,592 1,025 3,124
Message 2 of 2
Flag Post
HP Recommended

That PC is able to use the HP Cloud Recovery Tool.  See here

https://support.hp.com/us-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497/model/29563756

Scroll down to the "Software - HP Cloud Recovery" tab and click on that heading, then follow the directions under "Learn More"

That will return the software to the factory condition.

FYI: When it asks/prompts about, "Back up your personal files" - do not do that if you want "to make the hard disk completely clean"


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation