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Locked

‎10-08-2021 03:37 AM

HP Recommended
Product: Hp 15s-DU0094TU
Operating System: Microsoft Windows 10 (64-bit)
Product: Hp 15s-DU0094TU
Operating System: Microsoft Windows 11 (64-Bit)

Device:- HP 15S-DU0094TU
Product Id.- 7NH61PA#ACJ

How to perform a factory reset to this pc?
I want to make the harddisk completely clean, just like as it was in the shop before purchase.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2021 05:21 AM

HP Recommended

That PC is able to use the HP Cloud Recovery Tool.  See here

https://support.hp.com/us-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497/model/29563756

Scroll down to the "Software - HP Cloud Recovery" tab and click on that heading, then follow the directions under "Learn More"

That will return the software to the factory condition.

FYI: When it asks/prompts about, "Back up your personal files" - do not do that if you want "to make the hard disk completely clean"


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
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View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎10-08-2021 05:21 AM

HP Recommended

That PC is able to use the HP Cloud Recovery Tool.  See here

https://support.hp.com/us-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497/model/29563756

Scroll down to the "Software - HP Cloud Recovery" tab and click on that heading, then follow the directions under "Learn More"

That will return the software to the factory condition.

FYI: When it asks/prompts about, "Back up your personal files" - do not do that if you want "to make the hard disk completely clean"


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
1 person found this reply helpful
Was this reply helpful? Yes No
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