How to raise FAN Seed?

[sgthawk]

Hi,

I am on F13 BIOS and set the FAN on "always enable". When i play Diablo II which runs fairly on this machine, the device gets really hot and gets 90°C, this is obvioulsy too hot and the surface gets unconfortably too warm. The fan does not ramp up.Why? I also tried HP Command Center but nothing changes no matter which profile i set, even on Perfomance, The Fan does noit ramp up, and the temps go to the roof. This is unacceptable! What is the solution to this, i did not buy this product to have a low performance and not to stress it beacuse HP wants the device to stay calm.

[Rainbow23]

Hi @sgthawk,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing fan and cooling issues with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Es0000.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sgthawk]

Hello Rainbow23,

I have a fresh Win10 install with current updates. Your solution is already at place, but does not help. I am not able to control the fan.

All the mess started with F13 BIOS Update. Unfortunately i am not able to revert back to F12, although the driver page allows to download previous BIOS.

I made a recovery BIOS USB Stick but no BIOS Update is detected only new BIOS Update F13!

Is there a safe way to downgrade to F12?

[Rainbow23 · Accepted solution]

Hi @sgthawk,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link