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‎12-12-2017 02:02 PM

HP Recommended
Product: Pavilion dv7
Operating System: Microsoft Windows 8.1 (64-bit)
I have a hp pavilion dv7 4069 laptop trying to reboot to 8.1 windows pro 64 bit and the computer is saying an operating wasn't found an to press ctl+alt+del i did that but wont restart can someone tell me why and how to fix the problem.
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2017 02:19 PM - edited ‎12-12-2017 02:27 PM

HP Recommended

@Drealrodgers

Your hard drive may have failed and requires a replacement. Have you tried System Diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

If F2 doesn't open try F10 to enter BIOS setup and look for Diagnostics in there.

 

I noticed from the Specs that this laptop shipped with Windows 7 so I assume you upgraded to Windows 8.1 Pro? Do you have a Windows 8 dvd to install Windows if you replace the hard drive?

https://support.hp.com/us-en/product/hp-pavilion-dv7-4000-entertainment-notebook-pc-series/4149935/m...

**Click Accept as Solution on a Reply that solves your issue**
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View solution in original post

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4 REPLIES 4

‎12-12-2017 02:19 PM - edited ‎12-12-2017 02:27 PM

HP Recommended

@Drealrodgers

Your hard drive may have failed and requires a replacement. Have you tried System Diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

If F2 doesn't open try F10 to enter BIOS setup and look for Diagnostics in there.

 

I noticed from the Specs that this laptop shipped with Windows 7 so I assume you upgraded to Windows 8.1 Pro? Do you have a Windows 8 dvd to install Windows if you replace the hard drive?

https://support.hp.com/us-en/product/hp-pavilion-dv7-4000-entertainment-notebook-pc-series/4149935/m...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-12-2017 04:31 PM

HP Recommended
I ran all the testing of the hard drives and all passed fine..
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‎12-12-2017 11:25 PM

HP Recommended

Boot with your Windows 8 dvd or usb flash drive and re-install.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎01-02-2018 07:00 PM

HP Recommended
I will replace the harddrive. .thanks..😀
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