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‎07-13-2022 04:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recently formatted my HP 14-CK0014NIA and the tech support guy used a non genuine Windows for activation. Now it has expired and I have been trying to recover my license keys in order to reactivate my genuine Windows but I cannot find the license key anywhere. Not on the laptop's body nor the carton or receipt.

I have gotten the OEM product key through the use of produkey and command prompt but when I try using it I get an error message saying "the product key you entered did not work, check the product key and try again, or enter a different one. (0xc004f050).

Please help 😢

Category:
1 person had the same question
4 REPLIES 4

‎07-13-2022 05:47 AM

HP Recommended

In many cases the windows key is stored in the BIOS. The installation of Windows recognizes this automatically. It is important to select the correct Windows edition (Home, Pro ... ) and Window Version (8.1)/10/11 !

If this does not match the key, the BIOS key is ignored.

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‎07-13-2022 05:52 AM

HP Recommended

So do you suggest I try reinstall the windows program and try to use the bios key? Because I think the original Windows was 10 home and the one the tech support used might have been pro

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‎07-13-2022 06:01 AM - edited ‎07-13-2022 06:27 AM

HP Recommended
@Nwaokelz wrote:

So do you suggest I try reinstall the windows program and try to use the bios key? Because I think the original Windows was 10 home and the one the tech support used might have been pro

(1) Backup your private data to an external usb flash drive / usb hard disk

(2) Reinstall windows 10 home

https://support.microsoft.com/en-au/windows/create-installation-media-for-windows-99a58364-8c02-206f...

Go here:

https://www.microsoft.com/en-us/software-download/windows10

Click on [ Download ]  below <Create Windows 10 installation media>

 

(3) Get HP Drivers here:

if you have HP Notebook - 14-CK0014NT

https://support.hp.com/us-en/drivers/selfservice/hp-14-ck0000-laptop-pc/20395790/model/22780048

 

if you have HP Notebook - 14-CK0014LA

https://support.hp.com/us-en/drivers/selfservice/hp-14-ck0000-laptop-pc/20395790/model/21973107

 

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‎07-13-2022 06:22 AM

HP Recommended

Thank you, 

Will try it once I get home

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