How to recover my driver's?

[Justneedhelp2]

My HP Pavillion is not opening any folder. Says I'm not the administrator to be able to open the folder. Some folders when I click it says, "content is not found."

[MKazi]

@Justneedhelp2

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that your HP Pavilion computer is not opening any folder. It says that you're not the administrator. to be able to open the folders. Some folders display a "content not found" message Not to worry, I'll be glad to assist you with this case.

I would like to know the following information to assist you better:

• What is the exact computer model number you have?
• Did any software changes or updates happen on the computer before this issue started?
• Since how long are you facing this issue?
• Do you have another user account to login and check?

While you respond to that. I recommend you to perform a Microsoft System Restore to rollback the computer to an earlier date when it worked fine. This will not delete your data,

Please perform the steps mentioned in "Restoring Windows 7 to a previous point" from this HP document: https://hp.care/2tp4GpW

You may try to create a new user account in Windows 7 and login. Please check if the folders can be accessed with the data. The steps mentioned in "Creating a new account in Windows 7" from this HP document: https://hp.care/2wSRsjJ

If the issue still persists then use the following instructions to restore system files in Windows 7:

1. Click Start . In the Search box, type Command Prompt.

2. Right-click Command Prompt, and then click Run as administrator.

   Figure : Opening Command Prompt

   

   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

3. In the Command Prompt window, type the following command and then press Enter:

   sfc /scannow

   Figure : System file checker

   

   System File Checker scans all protected system files and replaces incorrect versions with correct versions.

I sincerely hope this fixes the issue. Keep me posted for further assistance.

Cheers!:)

[Justneedhelp2]

I have a HP Pavilion Model number: B5Z45UA#ABA. I started having problems with my pc after clicking a link that instead of taking me to a website it had my IP address where the htp:// goes...which was weird. So, I exit. Next thing I see is a message saying I had to contact HP support because my computer was locked down for security purposes. I turned off my internet scared someone had tried to hack me. Now my pc won't work. It does not open any device I connect to the USB. My local disk is not opening it says C:\ is not accessible, Access is denied. Nothing opens I tried to recover my pc but it says, "the system could not find the environment option that was entered." I don't have another user account. It won't let me run as administrator says the system could not find the environment variable that was entered. It says the same thing for everything.:( Thanks for the help.

[Justneedhelp2]

I entered the command in cmd not as administrator since it won't let me and it says, "the system cannot find the path specified."

[MKazi]

@Justneedhelp2

Thank you for your reply. I truly appreciate your patience and efforts. 

You said that you tried to recover your HP Pavilion g7-2069wm Notebook and that did not work. Could you tell me how did you try to initiate a recovery process. 

You may attempt to perform a system recovery by following the steps mentioned in "Recovery from the startup screen (during system boot) OR when unable to boot to login in screen" from this HP document: https://hp.care/2jVFGjD

NOTE: A system recovery will delete all data and your laptop will be restored to its original factory settings. 

Hope this helps. Let me know the outcome.

Cheers! 🙂

[Justneedhelp2]

I typed "restore" in start up menu. I clicked and it gave me two options. First to restore it to factory settings second was image disc which I don't have.

[Justneedhelp2]

I pressed the F 11 key when I turned on computer and it sent me to a black screen that says, "Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disc and restart your computer
2. Choose your language settings, and then click " Next."
3. Click "Repair your computer"

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.
File: \Boot\BCD
Status: 0xc0000225
Info: An error occurred while attempting to read the boot configuration data.


My computer came pre installed with Windows. I didn't create a recovery disc either. Thank you for helping:)

[MKazi · Accepted solution]

@Justneedhelp2

You're welcome. 

In that case you may need to contact our HP phone support to check the availability if the recovery media for your laptop:

HP Support can be reached by clicking on the following link:  

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Secondly, You may attempt these steps and check if it helps to restore Win7:

• Shutdown the laptop.
• Power on the laptop and immediately hit the f8 key repeatedly on the keyboard (7-8 times).
• This should bring up the Windows advanced options.
• In that list of options, please select "Last known good configuration" and hit enter. 

Hope this works out. If not then you need to reinstall the complete Windows. 

Cheers! 🙂