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‎01-27-2019 01:41 PM

HP Recommended
Product: Hp elitebook folio 1040 g2
Operating System: Microsoft Windows 7 (32-bit)

I. Have brought elitebook folio 1040 g2. I want to Install new os but it asks for bios password. How to reset and installnew os  Kindly clear my doubts. Thanks in advance for your answers

2 people had the same question
1 REPLY 1

‎01-27-2019 01:43 PM

HP Recommended

Welcome to the HP Support Community @Rakesh5701 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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