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HP Recommended
Note book 14
Microsoft Windows 10 (32-bit)

Trying to reset password without using flash drive . 

1 REPLY 1
HP Recommended

@Wellsrp1978

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Use the Windows account sign-in options if you know your current computer password and want to change it to something different.

  1. In Windows, search for and open Sign-in options.

  2. Under Password, click Change, and then follow the on-screen instructions to create a new password and hint.

    Change a known computer password

And, also you can try this method:

  1. On the sign-in screen, press and hold the Shift key, click the power icon, select Restart, and continue pressing the Shift key until the Choose an option screen displays.

  2. Click Troubleshoot.

    Clicking the Troubleshoot button

  3. Click Reset this PC, and then click Remove everything.

    Keep my files and Remove everything options

  4. Click Only the drive where Windows is installed.

    Remove all files from the drive where Windows is installed or from all drives

  5. Click Just remove my files, and then click Reset.

    Just remove my files

    Windows reinstalls the operating system. When complete the Windows welcome screen displays.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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