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‎04-28-2020 04:05 AM

HP Recommended
Product: 15s-fq1003na
Operating System: Microsoft Windows 10 (32-bit)

I need to restart the setup of brand new laptop.  It is currently at the MS account login stage for windows set up but the keyboard is typing rubbish so I think the wrong region / keyboard type was loaded right at the beginning so I need to start again.  Can I interrupt the boot process for example?

3 people had the same question
1 REPLY 1

‎04-28-2020 05:47 PM

HP Recommended

@Strongky 

You can try turning if off completely and restarting it -- but that could also end up leaving the laptop in a corrupted state.

 

What DOES work is something known as a Factory Reset.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 



I am a volunteer and I do not work for, nor represent, HP
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