How to restore a HP laptop with a corrupted base.wim?

[mannymsd]

The recovery program does not run due to the corrupted base.wim file.
Regards

[WAWood · Accepted solution]

@mannymsd 

IF the base.wim file got corrupted, that is a strong indication of a bigger issue -- generalized file system corruption.

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

[mannymsd]

I manage to turn on the computer. Also, I had already bought another HD. Do you know how to copy from one HD to another in order to transfer the HP settings?
Thanks for your help

Regards

[WAWood]

@mannymsd 

No, that is not possible.  What you would have to do is use HP Recovery Media to install windows on the new drive.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

[mannymsd]

It took a few trials due to the deteriorated hard drive, but finally was done. The new harddrive is working .Thanks again for your guidance!.  Best regards