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‎05-05-2016 06:25 PM

HP Recommended
Product: HP15-AF 131DX
Operating System: Microsoft Windows 10 (64-bit)

Will be attempting to restore Mom's notebook to factory setup in a few days.

Could someone give me the exact steps to follow to do this?

 

Win10.

 

Thanks!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2016 09:08 PM

HP Recommended

Hi,

 

No, you don't need to activate Windows 10 pre-installed

 

Regards.

BH
***
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4 REPLIES 4

‎05-05-2016 07:58 PM

HP Recommended

Hi,

 

There are few simple steps (I've done few times):

 

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.


- or-


For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.

 

Source:   Maintenance and Service Guide 

 

    http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8543365/model/8961406/manuals

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-05-2016 08:17 PM

HP Recommended

Thanks Banhien.

 

Just one more thing.

I have read that Win 10 needs to be activated before a factory reset can be done.

Is this correct?

 

My Mom didn't do any activation. She bought it from a store that set it up for her.

Store is 1000's of miles away now.

Advice on this appreciated .

 

 

Was this reply helpful? Yes No

‎05-05-2016 09:08 PM

HP Recommended

Hi,

 

No, you don't need to activate Windows 10 pre-installed

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-06-2016 02:34 PM

HP Recommended

Thanks for your help!

 

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