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‎06-17-2021 05:24 AM

HP Recommended
Product: HP Pavilion x360 14-cd1000na
Operating System: Microsoft Windows 10 (64-bit)

After upgrading the system to 20H2 and to 21H1, I cannot use the microphone, issuse here:https://h30434.www3.hp.com/t5/Notebook-Audio/Microphone-audio-input-problem/m-p/8076528

 

and frequently has the blue screen with the stop code: KMOODE_EXCEPTION_NOT_HANDLED; What failed:rtux64w10.sys

 

Also there are problems when downloading files with chrome, or fail to upgrade games...

 

I guess there are some drives failing after uograding. But I can't get information from this site:https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-14-cd1000-x360-convertible-pc/23238449/...

 

So what about rolling back to 1909? I missed that stable version very much. But because I upgrade from 1909 to 20H2 and 20H2 to 21H1. So it cannot directly roll back to 1909 now. 

 

Anyone helps 

kind regards

Zhili

1 REPLY 1

‎06-17-2021 08:26 AM - edited ‎06-17-2021 08:26 AM

HP Recommended

@zhili 

MS typically only supports a Windows 10 version for 2 years or less, so the 1909 version will be going unsupported in only a few months.  I strongly recommend against reinstalling it for that reason.



I am a volunteer and I do not work for, nor represent, HP
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