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‎07-21-2022 12:29 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

After a recent factory reset, I cannot update bios or any driver using HP support as before because I'm no longer supported. How am I supposed to keep my laptop up to date? why won't you let me get all the updates I had before reset. the ones I had when I was supported? I got updates for almost 4 years!!  how to solve this problem? 
My product number is Y5U12EA#A2N 

Category:
4 REPLIES 4

‎07-21-2022 07:27 AM

HP Recommended

Hi:

 

You can download the latest drivers HP has for your notebook from the support page at the link below.

 

HP Notebook - 15-ay106nx Software and Driver Downloads | HP® Customer Support

 

There would not be anything newer than those.

 

HP does not release updated drivers in perpetuity for any notebook.

 

Usually no more than 3 years after the model was introduced to market.

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‎07-21-2022 04:19 PM - edited ‎07-21-2022 04:25 PM

HP Recommended

Thank you for the clarification. This is the same page from which I downloaded bios  and they say it's for supported models .when I ran the file, the update option was grayed out.

AMD also says software incompatible, something like that. 

 

Earlier this year, I got a bios update unexpectedly, checked support website and it stated that it was to fix some security vulnerability. 

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‎07-21-2022 04:32 PM - edited ‎07-21-2022 07:35 PM

HP Recommended

You're very welcome.

 

I believe that others have may had the same issue where BIOS vF.49 will not install.

 

I would have no idea why you can't update the BIOS.

 

Others had no problem...

 

Solved: Hello, I have not upgraded my BIOS since 2016, and am having... - HP Support Community - 770...

 

Did you try any of the previous versions F.48, F.47...?

 

HP Notebook - 15-ay106nx Software and Driver Downloads | HP® Customer Support

 

The graphics driver...From what I can tell this would be the one that is applicable to your notebook:

 

Driver - HP Notebook - 15-ay106nx | HP® Customer Support

 

https://support.hp.com/soar-attachment/591/col72200-ob-178648-2-ob-178648-2_sp78228_releasedoc.html 

 

 

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‎07-21-2022 08:55 PM - edited ‎07-23-2022 08:06 PM

HP Recommended

There's only one option for me under bios updates which is F.49.
looking at system info, windows got  Insyde F.52, 3 /15/ 2022 , is it because the windows opted for a newer version? 

As for the AMD windows opted for 22.19.136.513 Rev.A  Sep21, 2017
Itel high definition 25.20.100 6518 Rev.A Feb 15, 2019

How to choose from the other lists? 

 😑




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