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‎07-08-2021 06:16 PM

HP Recommended
Product: HP 14
Operating System: Microsoft Windows 10 (32-bit)

I have an HP 14, I've had it for only 3 months and it won't turn on. I used it and noticed the battery was going to die so I plug it in but it wouldn't hold a charge. I let it die so I could finish my work and tried to connect to different outlets to double check, but no charge. I bought an extra charger to see if that would help and it didn't. I'm still within my warranty so i called HP support to help but they left me on hold for over an hour and it's already past their closing time with no aid in sight. I can't open it so I don't lose the warranty. 

Category:
1 REPLY 1

‎07-11-2021 07:14 AM

HP Recommended

@Kimlopz

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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