Hp 14 does not turn on

[Kimlopz]

I have an HP 14, I've had it for only 3 months and it won't turn on. I used it and noticed the battery was going to die so I plug it in but it wouldn't hold a charge. I let it die so I could finish my work and tried to connect to different outlets to double check, but no charge. I bought an extra charger to see if that would help and it didn't. I'm still within my warranty so i called HP support to help but they left me on hold for over an hour and it's already past their closing time with no aid in sight. I can't open it so I don't lose the warranty. 

[KrazyToad]

@Kimlopz

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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