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Hp 15 keeps freezing.

HP Recommended
Hp 15
Microsoft Windows 10 (32-bit)

Please help. 

my hp 15 laptop is freezing up on me. I’ve tried the hard reset (taking out the battery and draining the residual power) and that didn’t work. It’s not the power. The ac adapter is fine. The battery is fine. 

the laptop starts up, sometimes it lets me log in, but then it gets to the home screen and just stays in a loading mode. I can’t do anything else. Either the screen goes black or it just doesn’t respond to any command. 

not sure what else do you. Please help. 

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@Deeherhar Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here are a few steps that should help us identify and resolve the issue:

 

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the main menu, click System Tests.

  3. Click the System Fast Test tab.

  4. Click Run once.

    While the test is running, the time remaining and test result for each component displays on the screen.

  5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

    If no system component failed, continue with these steps.

  6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

    • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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