my hp 15 laptop is freezing up on me. I’ve tried the hard reset (taking out the battery and draining the residual power) and that didn’t work. It’s not the power. The ac adapter is fine. The battery is fine.
the laptop starts up, sometimes it lets me log in, but then it gets to the home screen and just stays in a loading mode. I can’t do anything else. Either the screen goes black or it just doesn’t respond to any command.