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HP Recommended
HP 2000-369WM Notebook PC
Microsoft Windows 7 (32-bit)

Primary hard disk self test quick test hard disk 1 fault primary hard disk self test full test hard disk 1 fault Smart check to exit testing hard disk one smart 301 303 305

1 REPLY 1
HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

c03138231.pdf (hp.com)

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